Tuesday, September 23, 2008

The response from HO Mobile (see prior post)

Me here: Just want to bring up that my daughter may have had 2 or 3 very brief voice mails in the 2 weeks since she "topped up" her prepaid phone. so that's maybe $1.08 in cell time.

Here is the email response we got from Virgin Mobile:
"Re: Account Balance (Tracking No:1227170) Size: 4 KB
Priority: Normal

Hi there,

Thanks for your email -- and for giving us the opportunity to answer your
question. We're here to help.

Please accept my apologies on behalf of Virgin Mobile that this has occurred.
Virgin Mobile values each customer and would never approve of the way you have
stated your issue was handled.

I have reviewed your account and see that you are on 18 Cent TALK. You did
Top-Up with $20 on 9/5/2008. After this Top-Up was applied, you have used this
balance for making/receiving calls at 18 cents.

There are no specific charges on your account which has depleted your balance.
However, please note that you are charged standard airtime for checking
voicemail from your handset.
It's FREE to check your voicemail from another

Should you ever have a question about any of the transactions on your account,
you can always check it yourself by logging into My Account via
www.virginmobileusa.com. Once you have signed into your account, you can check
all actions for the past 60 days that involve your account, and even see the
latest news from Virgin Mobile.

If you have any other questions or would like more info, feel free to email us
again ? simply log on your Account via www.virginmobileusa.com and provide your
Account PIN so we can help without delay or feel free to call us at
1-888-322-1122 (or *VM on your Virgin Mobile phone). We'll be delighted to
assist you.

Virgin Mobile At Your Service

Your satisfaction is our goal ? please take a minute and tell us how we are
doing! Simply click on this link to let us know!

http://www.surveymonkey.com/s.aspx?sm=9Xhr3n1eTDcPQISvqDJ6AA_3d_3d "

Yeah, I'm NOT amused...

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