Possible Progress with Virgin / HO Mobile

Re: Account Balance (Tracking No:1227170) Size: 6 KB
Priority: Normal





Hi Silvia,

(I'm NOT SYLVIA! This is actually the 3rd CS agent to be calling me Slyvia!)

Thanks for your email -- and for giving us the opportunity to answer your
question. We're here to help.

I sincerely apologize for the difficulties you are currently experiencing.

I did take a look at your account and see that in past 60 days, you have used up
$34.25 of cash balance. You Topped Up your account for $20.00 on 7/21/2008 and
then again for $20.00 on 9/5/2008.

However, as there seems to be $10 in calls that seems to be unaccounted for we
have credited your account with $10 as on 9/27/2008. This amount will reflect in
your account by overnight.

I replied that since we had already changed companies, that we would prefer a REFUND, and gave them the corrected name and that they should send it to the address on the account. IF I even see the credit, at this point I'll be very surprised. It took OVER A WEEK and SEVEN Customer service agents, to come to the conclusion of what I'd been telling them since the beginning.

Should you ever have a question about any of the transactions on your account,
you can always check it yourself by logging into "My Account" via
www.virginmobileusa.com. Once you have signed into your account, you can check
all actions for the past 60 days that involve your account, and even see the
latest news from Virgin Mobile.

If you have any other questions or would like more info, feel free to email us
again ? simply log on your Account via www.virginmobileusa.com provide your
Account PIN so we can help without delay or feel free to call us at
1-888-322-1122 (or *VM on your Virgin Mobile phone). We'll be delighted to
assist you.

Calvin
Virgin Mobile At Your Service.

Your satisfaction is our goal ? please take a minute and tell us how we are
doing! Simply click on this link to let us know!

http://www.surveymonkey.com/s.aspx?sm=9Xhr3n1eTDcPQISvqDJ6AA_3d_3d