Friday, June 5, 2009

American Panda Super HERO



4 inches tall, Bamboo/Merino blend. Silly Kitty original

I made him for an art show that will be on the 4th of July Weekend.
I'm going to have to do more of these I think... I'm so tickled with the idea.

This show is at a Scifi convention, so I thought making him a Super hero would be appropriate.

Sunday, May 31, 2009

Please!

Please DO NOT use the comment box on my blog to post your own advertising.

请,不要使用我的评论箱子张贴您做广告。 它是粗鲁和不可接受的行为。

If you would like to advertise on my blog, please contact me directly and ask.
It may be reasonable to work out something with you for a fee, or trade for goods.

thank you.

Wednesday, May 27, 2009

Hmmm, new toy?





New toy test. What is this? find out from http://www.scanlife.com
Maybe, this will become something fun and useful.

Tuesday, May 19, 2009

Puppies!



I've got my mojo back!!
(it seems to have taken a brief hiatus, which was too long for me.)

Newest Amigurumi design: Puppies.
Meet Katie (she thinks she's an Irish Setter), and Summer (a fan of The Park)

Wednesday, April 15, 2009

"It's nothing personal, It's Just Business"

Virgin Mobile, I hope you read this... we had an issue with your service MONTHS ago (blogged about it here), it was never adequately resolved so we NO LONGER do business with you. Guess what? You are still finding ways to annoy the former customer.


***WARNING: This is a rant from BOTH SIDES of the Customer Service line.***
(managers of Customer Service NEED to read this.)

“It's not personal, it's just business.” --I've always had an issue with this phrase.

First, it's often used to dismiss someone who has been hurt by something very personally. Yeah, the lay off might NOT be about the employee who has been laid off, but it doesn't mean that that employee's pain isn't just a deep and personal. Being dismissive of pain you’ve been a part of inflicting is VERY PERSONAL, and at best rude. How about a simple “I’m sorry”?
Second, why shouldn't business BE personal? Why shouldn't it ALSO be about the human to human contact in the transaction? Why does management in so many businesses punish the employee who tries to make them aware of a customer's issue, or even gasp actually take more time with a particular customer to actually try to RESOLVE the issue?
“You are spending too much time taking care of Mr. Smith that you weren't taking as many calls.” Never mind that Mr. Smith is the tip of an ice berg of problems NOT being resolved in the 3 minute calls he's made 10 times to address the SAME issue, with 10 different CS reps. Taking those 10 calls, at 3 minutes each, and NOT solving his problem is NOT customer service. The calls answered rate looks good, but there's no one counting the Problems Unresolved Rate, or the Pissed Off Customer Rate.
Third, it's not “good customer service” to keep calling a customer, month after month, who had an issue that went unresolved, to keep “reminding them” to renew or update their account, or begging them to come back. Especially, when they were trying to close the account after several calls, emails (each with a different person) failed to find the problem, resolve the problem or reassure the customer that the company does indeed give a shit, or care about customer service. These calls are NOT about an outstanding bill. Rather “we noticed you haven’t called or purchased more service/goods from us lately.” As a disguised sales pitch. Worse is when this is a recorded bot calling, and set up so that it’s NOT possible to get a human being to say “for the love of the flying spaghetti monster JUST STOP CALLING!” Pushing a sales pitch to a customer who left because they were angry is NOT good customer service. It’s not even good human relations.

“It’s not personal, it’s just business” is a failure to connect to the other person, and probably damaging the business. STOP, THINK, BE HUMAN.



for more extended story of dealing with VM http://trinlayk.blogspot.com/search?q=virgin It took 3 weeks, 15+ calls & emails each with a different person, to be offered a CREDIT. We had asked for a REFUND as we had replaced service after the first WEEK of getting nowhere.

Wednesday, January 28, 2009

Tuesday, January 27, 2009

A Beige New World



CPSIA, has a proposed amendment to allow natural cotton/wool etc as long as it's undyed and unbleached in Childrens items.
Oh yay! all the color is gone from Childhood...

The photo above shows my latest experiment in organic cotton, undyed, unbleached and stuffed with undyed, unbleached wool. Oh YAY!
(I think he's kinda scary so I named him "Yokai")

Thanks to CPSIA, Beige is the New Black.

Find out more about this law, and then write your Representatives, Mr.Waxman & Ms. Nord of the CPSC.

As parents and concerned citizens I’m sure most of us at one time or another have been confronted with the question of lead poisoning. But have you asked yourself what your government is doing to protect your children from lead contained in toys? The answer? They're banning toys, taking books from schools and libraries, hurting low income families, killing entrepreneurial spirit and risking putting the economy in an even greater depression than we've seen in decades. I'd like to introduce you to their solution: the CPSIA.

Do you know about the CPSIA? No? Then I ask you to take a few minutes to find out about it.

The CPSIA stands for Consumer Product Safety Improvement Act, a new set of laws that will come into effect on 10 February, 2009 and will impact many, many people in a negative way. Make no mistake, this is very real. View it for yourself. If Forbes, the American Library Association and numerous other media are paying attention, perhaps you should too.

How will these new laws affect you? Well, here are a few examples:

To the Parents of Young Students:
Due to the new law, expect to see the cost of school supplies sky rocket. While those paper clips weren't originally intended for your student to use, they will need to be tested now that your 11-year-old needs them for his school project. This law applies to any and all school supplies (textbooks, pencils, crayons, paper, etc.) being used by children under 12.

To the Avid Reader:
Due to the new law, all children's books will be pulled from library and school shelves, as there is no exemption for them. That’s okay though, there's always television. Our children don’t need to learn the love of reading after all.
Article from the American Library Association http://www.wo.ala.org/districtdispatch/?p=1322

To the Lover of All Things Handmade:
Due to the new law, you will now be given a cotton ball and an instruction manual so you can make it yourself since that blanket you originally had your eye on for $50 will now cost you around $1,000 after it's passed testing. It won't even be the one-of-a-kind blanket you were hoping for. Items are destroyed in the testing process making one-of-a-kind items virtually impossible. So that gorgeous hand-knit hat you bought your child this past winter won’t be available next winter.

To the Environmentalist:
Due to the new law, all items in non-compliance will now be dumped into our already overflowing landfills. Imagine not just products from the small business owners, but the Big Box Stores as well. You can't sell it so you must toss it. Or be potentially sued for selling it. You can't even give them away. If you are caught, it is still a violation.

To the Second-Hand Shopper:
Due to the new law, you will now need to spend $20 for that brand new pair of jeans for your 2-year old, rather than shop at the Goodwill for second hand. Many resale shops are eliminating children's items all together to avoid future lawsuits.

To the Entrepreneur:
Due to this new law, you will be forced to adhere to strict testing of your unique products or discontinue to make and/or sell them. Small businesses will be likely to be unable to afford the cost of testing and be forced to close up shop. Due to the current economic state, you'll have to hope for the best when it comes to finding a new job in Corporate America.

To the Antique Toy Collector:
Due to the new law, you'd better start buying now because it's all going to private collection and will no longer be available to purchase. “Because the new rules apply retroactively, toys and clothes already on the shelf will have to be thrown out if they aren't certified as safe.” http://online.wsj.com/article/SB123189645948879745.html

To the American Economy:
Already struggling under an economy that hasn’t been this weak in decades, the American economy will be hit harder with the inevitable loss of jobs and revenues from suppliers, small businesses and consumers. The required testing is far too costly and restrictive for small businesses or individuals to undertake.

To the Worldwide Economy:
Due to this new law, many foreign manufacturers have already pulled out of the US market. You can imagine the impact of this on their businesses.

If you think this is exaggerating, here is a recent article from Forbes
http://www.forbes.com/2009/01/16/cpsia-safety-toys-oped-cx_wo_0116olson.html

And for those of you prepared to be stupefied and boggled, The New Law
http://www.cpsc.gov/about/cpsia/cpsia.html

Did you know? If this upsets or alarms you, please react.

Saturday, January 17, 2009

CPSIA

If you make, donate, sell or BUY any product for children under 12
or anything that would appeal to a child under 12 this new law
will hurt you.


As it is, It's sorta knocked the creativity out of me.
I don't think I've made more than one plushie SINCE Christmas.

We managed to hit 6th place on Change.org to fight this CPSIA,
(even though 90% of my end users are adults and teens, I can't see
my plushies not having to comply for the under 12 market.)
but we have to keep fighting.

Write, and call your Congress Persons....
and, vote this item UP on Change.gov

http://citizensbriefingbook.change.gov/ideas/viewIdea.apexp?id=087800000004pxH&srPos=1&srKp=087

it will take 1000 or more people to get this caught up to the currently Popular issues there. So vote and pass the link along.