It's complicated, but involves security and privacy concerns, as well as some other insanity...
I will be gradually moving my shop to:
http://www.zibbet.com/trinlayk
please come cheer me on there.
Sorry to have to do this: ETSY has been making lots of changes, if you have purchased or set up an account on ETSY, even if neglected/closed, at any time in the past, go log in:
go to Your Account, Settings and also Privacy and Notifications. I would at this point, making your purchases private, and to OPT OUT of "findability" and to put circle notification email to NO.
Your favorites being private is up to you, ...but be aware that anyone who puts you in their circle will see any time and anything you favorite.
Since Feb 4th the search has changed and we can't get further clarification from admin about anything. People are being spammed by sellers abusing the "circle function" which is otherwise really pointless, AND the forums have all been shoved into separate team areas... If you have a question about something you can't just put it out there, you have to hunt down the team and hope that someone with an answer or a good guess will respond.
If you have been spammed via ETSY circles or the friend finder PLEASE log in and convo administrator "egoodman85" or email him at egoodman (at) etsy.com be sure to state your complaint/concern calmly and clearly.
I love you all!
Saturday, March 12, 2011
Wednesday, May 12, 2010
Friday, June 5, 2009
American Panda Super HERO
4 inches tall, Bamboo/Merino blend. Silly Kitty original
I made him for an art show that will be on the 4th of July Weekend.
I'm going to have to do more of these I think... I'm so tickled with the idea.
This show is at a Scifi convention, so I thought making him a Super hero would be appropriate.
Sunday, May 31, 2009
Please!
Please DO NOT use the comment box on my blog to post your own advertising.
请，不要使用我的评论箱子张贴您做广告。 它是粗鲁和不可接受的行为。
If you would like to advertise on my blog, please contact me directly and ask.
It may be reasonable to work out something with you for a fee, or trade for goods.
thank you.
请，不要使用我的评论箱子张贴您做广告。 它是粗鲁和不可接受的行为。
If you would like to advertise on my blog, please contact me directly and ask.
It may be reasonable to work out something with you for a fee, or trade for goods.
thank you.
Wednesday, May 27, 2009
Hmmm, new toy?
New toy test. What is this? find out from http://www.scanlife.com
Maybe, this will become something fun and useful.
Tuesday, May 19, 2009
Puppies!
I've got my mojo back!!
(it seems to have taken a brief hiatus, which was too long for me.)
Newest Amigurumi design: Puppies.
Meet Katie (she thinks she's an Irish Setter), and Summer (a fan of The Park)
Wednesday, April 15, 2009
"It's nothing personal, It's Just Business"
Virgin Mobile, I hope you read this... we had an issue with your service MONTHS ago (blogged about it here), it was never adequately resolved so we NO LONGER do business with you. Guess what? You are still finding ways to annoy the former customer.
***WARNING: This is a rant from BOTH SIDES of the Customer Service line.***
(managers of Customer Service NEED to read this.)
“It's not personal, it's just business.” --I've always had an issue with this phrase.
First, it's often used to dismiss someone who has been hurt by something very personally. Yeah, the lay off might NOT be about the employee who has been laid off, but it doesn't mean that that employee's pain isn't just a deep and personal. Being dismissive of pain you’ve been a part of inflicting is VERY PERSONAL, and at best rude. How about a simple “I’m sorry”?
Second, why shouldn't business BE personal? Why shouldn't it ALSO be about the human to human contact in the transaction? Why does management in so many businesses punish the employee who tries to make them aware of a customer's issue, or even gasp actually take more time with a particular customer to actually try to RESOLVE the issue?
“You are spending too much time taking care of Mr. Smith that you weren't taking as many calls.” Never mind that Mr. Smith is the tip of an ice berg of problems NOT being resolved in the 3 minute calls he's made 10 times to address the SAME issue, with 10 different CS reps. Taking those 10 calls, at 3 minutes each, and NOT solving his problem is NOT customer service. The calls answered rate looks good, but there's no one counting the Problems Unresolved Rate, or the Pissed Off Customer Rate.
Third, it's not “good customer service” to keep calling a customer, month after month, who had an issue that went unresolved, to keep “reminding them” to renew or update their account, or begging them to come back. Especially, when they were trying to close the account after several calls, emails (each with a different person) failed to find the problem, resolve the problem or reassure the customer that the company does indeed give a shit, or care about customer service. These calls are NOT about an outstanding bill. Rather “we noticed you haven’t called or purchased more service/goods from us lately.” As a disguised sales pitch. Worse is when this is a recorded bot calling, and set up so that it’s NOT possible to get a human being to say “for the love of the flying spaghetti monster JUST STOP CALLING!” Pushing a sales pitch to a customer who left because they were angry is NOT good customer service. It’s not even good human relations.
“It’s not personal, it’s just business” is a failure to connect to the other person, and probably damaging the business. STOP, THINK, BE HUMAN.
for more extended story of dealing with VM http://trinlayk.blogspot.com/search?q=virgin It took 3 weeks, 15+ calls & emails each with a different person, to be offered a CREDIT. We had asked for a REFUND as we had replaced service after the first WEEK of getting nowhere.
***WARNING: This is a rant from BOTH SIDES of the Customer Service line.***
(managers of Customer Service NEED to read this.)
“It's not personal, it's just business.” --I've always had an issue with this phrase.
First, it's often used to dismiss someone who has been hurt by something very personally. Yeah, the lay off might NOT be about the employee who has been laid off, but it doesn't mean that that employee's pain isn't just a deep and personal. Being dismissive of pain you’ve been a part of inflicting is VERY PERSONAL, and at best rude. How about a simple “I’m sorry”?
Second, why shouldn't business BE personal? Why shouldn't it ALSO be about the human to human contact in the transaction? Why does management in so many businesses punish the employee who tries to make them aware of a customer's issue, or even gasp actually take more time with a particular customer to actually try to RESOLVE the issue?
“You are spending too much time taking care of Mr. Smith that you weren't taking as many calls.” Never mind that Mr. Smith is the tip of an ice berg of problems NOT being resolved in the 3 minute calls he's made 10 times to address the SAME issue, with 10 different CS reps. Taking those 10 calls, at 3 minutes each, and NOT solving his problem is NOT customer service. The calls answered rate looks good, but there's no one counting the Problems Unresolved Rate, or the Pissed Off Customer Rate.
Third, it's not “good customer service” to keep calling a customer, month after month, who had an issue that went unresolved, to keep “reminding them” to renew or update their account, or begging them to come back. Especially, when they were trying to close the account after several calls, emails (each with a different person) failed to find the problem, resolve the problem or reassure the customer that the company does indeed give a shit, or care about customer service. These calls are NOT about an outstanding bill. Rather “we noticed you haven’t called or purchased more service/goods from us lately.” As a disguised sales pitch. Worse is when this is a recorded bot calling, and set up so that it’s NOT possible to get a human being to say “for the love of the flying spaghetti monster JUST STOP CALLING!” Pushing a sales pitch to a customer who left because they were angry is NOT good customer service. It’s not even good human relations.
“It’s not personal, it’s just business” is a failure to connect to the other person, and probably damaging the business. STOP, THINK, BE HUMAN.
for more extended story of dealing with VM http://trinlayk.blogspot.com/search?q=virgin It took 3 weeks, 15+ calls & emails each with a different person, to be offered a CREDIT. We had asked for a REFUND as we had replaced service after the first WEEK of getting nowhere.
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